Financial applications face a unique design challenge: they must project absolute trustworthiness while remaining genuinely easy to use. Too clinical and users feel anxious. Too casual and they feel unsafe. The Nigo web application was designed to thread this needle — confident, clean, and calming.

The project covered the full UX process from user research and flow mapping through to a complete high-fidelity design system, covering the core dashboard, transaction flows, account management, and onboarding.

User Research

Interviews with target users revealed a consistent pattern: existing financial tools felt either overly complex (traditional banking platforms) or insufficiently capable (consumer fintech apps). Users wanted the simplicity of the latter with the depth of the former — a clear opportunity space for Nigo.

Competitive Analysis

A structured analysis of key competitors across both traditional banking and fintech categories identified three consistent gaps: poor transaction categorisation UX, confusing multi-account management, and inadequate real-time status communication. These became primary design targets.

Dashboard Architecture

The dashboard was designed around the concept of progressive disclosure — the most important information (balances, recent activity, pending actions) surfaces immediately, with the ability to drill into any area on demand.

Transaction UX

Every transaction flow was mapped to reduce steps without sacrificing the confirmation moments that users need for trust. A three-step pattern — configure, confirm, complete — was applied consistently, with inline validation preventing errors before they require correction.

Component System

A comprehensive component library was built to ensure visual and behavioural consistency across all screens. Financial data components received particular attention — data tables, charts, status indicators, and amount displays were all designed to surface the right information with immediate scannability.